Return Policy

At Glacier Wear, our mission is to offer high-quality jackets and excellent customer service. If you’re not fully satisfied with your purchase, please review our return policy below for guidance on how to proceed.

1. Return Eligibility

  • Timeframe: Returns are accepted within 30 days of the delivery date.
  • Condition: Items must be unused, unwashed, and in their original packaging with all tags intact.

2. Return Procedure

  • Contact Us: To initiate a return, reach out to our customer support team at support@GlacierWear.store. Be sure to include your order number and the reason for your return.
  • Restocking Fees: We do not charge restocking fees.
  • Shipping Costs: Return shipping is on us for both returns and exchanges.
  • Refund Processing: Refunds will be issued to your original payment method within 10 business days after we confirm that the returned item meets our criteria.

3. Return Shipping Label

Each package includes a prepaid return shipping label. You won’t be charged for return shipping.

4. Exchange Policy

  • Free Exchanges: Need a different size or style? We offer free exchanges within the 30-day return window. Simply contact us to start the process.

5. Damaged or Defective Items

  • Inspection: Inspect your jacket as soon as it arrives.
  • Reporting: If you receive a damaged or defective product, notify us within 30 days of delivery. We’ll replace the item or provide a full refund at no cost to you.

6. Policy Language

Our return policy is available in the official language of the destination country.

For further assistance, contact our support team at support@GlacierWear.store. We’re here to ensure your shopping experience is hassle-free and enjoyable.

Business Name: Glacierwear

Business Contact: +1 (307) 225-2878

Buisness mail: support@glacierwear.store

Business Address: 30 North Gould Street, Sheridan Wyoming 82801, United States

Business Hours: 9:00 AM to 5:00 PM (Monday - Friday)

Live Chat Support: 24/7

Thank you for choosing Glacier Wear! Your satisfaction is our priority, and we’re happy to assist with any return or product-related questions.